If you’re unhappy with one of your products from Mr. Knife, a refund will be made available for you if you follow these quick and easy steps (NOTE – refunds only given within 60 days of purchase):
- Put the item that you wish to return into its original packaging.
- Put your order number on the outside of the box and place a note inside the box with your order number and indicate that you want a refund.
- Send us an email informing us that you are about to return your item with all of the appropriate information.
- Send the item back to:
3381 Cambie Street
Vancouver, BC – V5Z 4R3
- We will then inspect your request and the item returned and refund you as per your original method of payment There are no exchanges done. If you would like to exchange your product, please return it for a refund and then purchase the item you want. If you are having issues with your warranty and it is within 30 days of your purchase, please contact us. After 30 days of issuing the warranty you must contact the manufacture yourself.